Accessibility

Wheelchair access

To book wheelchair space in performance venues, or if you require a BSL interpreter, please inform the Box Office staff when booking your tickets (when booking online, please specify your requirements using the 'Notes' box in your basket).

Disabled parking is available on the Festival site. You can reserve a disabled parking space (blue badge holders only) by phone on 01497 822 629. Please have your blue badge number to hand when calling.

All venues, restaurants, cafés, bar and bookshop have wheelchair access and all fixed seated performance venues are fitted with an induction loop. If you need any assistance on site, please ask a steward. Disabled access toilets are available on site.

Hard of hearing

All seated venues have an area covered by infrared hearing assistance. Please inform a steward as soon as you arrive at the venue and they will supply the receiver and loop. We also work with the RNID to give deaf and hearing-impaired readers greater access to the Festival than the induction loops, which are sometimes skewed by the aluminium structures of our tents. We will be palantyping selected events at the Festival.

Palantyping

We will be providing palantyping at selected events during the Festival according to demand. Please notify the Box Office of your requirements when booking tickets and we will endeavour to provide the best service possible. For more information please email admin@hayfestival.org.

Neuro-diversity and access

We want to make the festival experience at Hay as easy and comfortable as possible.

Booking

When you have booked your tickets, please email accessibility@hayfestival.com with your booking reference and make your needs known so that our stewards can prepare for you on the day.

Access to venues

The festival stewards can reserve seats for you at the side of each of the venues should you need to avoid the queue. You can enter after the rush at the beginning and leave before the rush at the end or pop out at any point during the events. 

Schools

When you arrive on site, please make yourself known to the staff on the reception desk. Our inclusion team will welcome you and show you to the quiet space, which will be just yours to use for the day. Please let us know if there is anything else we can do to make the trip really enjoyable for your pupils.

The quiet space

On schools days, we have a quiet space for pupils who would prefer to relax between events rather than join the bustle of the main gardens and bookshops onsite.

Festival book signings

If there are pupils using the Quiet Space who wish to get books signed after the events please ask their accompanying teachers to liaise directly with the Festival Bookshop staff.