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Deborah Tannen

Talking from 9 to 5

Hay Festival 1995, 
The American author addresses the role played by conversational rituals in the workplace and analyses different ways men and women make decisions, negotiate and characterise their informal chat with one-upmanship and self-depecciation.
Tennen's other infuential books about conversation include the best-selling You Just Don't Understand Me.
Deborah Tannen