Stewarding at Hay

Hello! Welcome to the application to steward at Hay Festival Wales 2020.

Hay Festival Steward holding a Quiet Please sign

If you have stewarded with us before please fill in the form at the bottom of this page and we’ll look forward to seeing you in May.

If you haven’t stewarded with us before, please read through the following information to find out more about stewarding at the festival before completing the form.

Stewarding at Hay Festival

Stewards are a vital part of Hay Festival. They greet all of our visitors warmly and enthusiastically, look after the safety of our audiences and support, guide and ensure that the festival runs smoothly throughout 11 very busy days.

To join the stewarding team you must be 18 or over and be happy to contribute to the welcoming festival atmosphere. If you’re confident in giving directions, making small talk with complete strangers and helping to manage large crowds of people, then this role would suit you! But you will need stamina as you’ll be on your feet for several hours at a time!

You will be joining over 300 other volunteer stewards covering more than 600 events both on and off the festival site. We have stewards from many different countries and various walks of life, representing a wide variety of cultural interests and backgrounds. Some stewards have been coming to the festival for many years and travel very long distances to join us, meeting up with old friends each year and helping contribute to the festival atmosphere. We hope you will find the experience immensely rewarding, not only in your exposure to some of the finest literary events, but also in meeting and greeting our audiences and working with your fellow stewards!

We value our stewards tremendously and are hugely appreciative of everything they do. If you have never visited the festival before, we recommend you attend as a visitor before you join the stewarding team, but if you want to take the plunge straight we will be very happy to welcome you to Hay.

Hours

All stewards are required to commit to a minimum of EIGHT sessions. A 'session' is either morning, afternoon or evening. Session Times are as follows:
Morning: Arrive at 9.30am for 10.00am start until 2.00pm
Afternoon: Arrive at 1.30pm for a 2.00pm start until 6.30pm
Evening: Arrive at 6.00pm for a 6.30pm start until end of day’s events (usually around 10.30-11.00pm)

Once you have submitted the online form we will email you a copy of this information (you might find it useful to print it out and bring it with you to the festival).

Please do not be concerned if you do not hear from us for a while after this. We will be in touch again with festival policy documents and then again in May, when you will be contacted with a time and date to attend your first session where you will undertake an induction. You will then be able to select the sessions that you will steward (a minimum of eight).

Please note that you will not be given a timetable for stewarding, you decide the day and the session times that you wish to steward.

We understand that plans can change, so if your available dates do change once you have completed the form please let us know straight away.

We do not design the stewarding rotas to take account of your event preference. If there is a particular event or events that you wish to see, we recommend that you buy a ticket and join the audience as we cannot promise that you will be able to steward events that you wish to see. However, it is very likely you’ll see events that you would never have thought to attend, and you’ll love it!

Once you 'get the bug' like many stewards you may well want to be there all day every day!

Registration for new stewards

When you first arrive at the festival will receive an induction from an experienced steward, a guided tour of the festival site and be given a handbook which contains more detailed information about the role of a steward. You will also be provided with an identity badge and given a high visibility steward's jacket at each venue you work, both of which you must always wear when you are on duty. You will then be directed to one of the venues for further training, where you will shadow another steward until you feel comfortable with your role.

Duties

Stewards remain at the same venue for each session worked, unless directed to another venue by a senior steward. Stewards check-in and report to the Venue Head for responsibilities specific to that venue and must inform the Venue Head before they leave.

Duties include; taking tickets, managing the queue, observing the audience during an event, picking up litter after events, taking a microphone around the audience during question and answer sessions (if you would like to), and assisting visitors who require help, directions or advice while they are on the festival site.

Stewards will also be aware of special arrangements made for the disabled in all locations on site, including walkways, toilets, each venue and parking and of evacuation and emergency procedures and meeting places.

There are often changes to the printed programme and events can move to different venues across the site. A list of the day's changes will be found in the stewards' office and at all venues, but having a pen and printed programme handy to make the alterations is vital.

Dress Code

There is no set dress code. We would suggest that you aim for comfort, particularly in the footwear department, as you may be on your feet for quite a while. We have had very, very wet and windy festivals and gloriously hot and sunny ones, and sometimes a mixture of the two during the same year!

Meals

For each full session you work the Head of Venue will give you a ticket for a free meal in the festival staff catering (Breakfast, Lunch and Dinner). There is also tea, coffee, water and biscuits freely available in the stewards' area at each venue and you may like to bring your own drinks container and/or mug. There are also on-site food outlets if you prefer (at your own expense) or you can bring a picnic.

Car Parking

Your stewards identity badge gives you free access to the Festival Park and Ride from Clyro. Frequent shuttle buses run between the car park and the festival site. You can also get free travel on the shuttle bus that runs frequently from the festival into town by showing your stewards identity.

Accommodation

Accomodation can be scarce during the festival, so if you do need somewhere to stay in the vicinity we suggest that you look as soon as possible The festival accommodation website page is a useful place to start hayfestival.com/wales/accommodation, or visithay.co.uk. There are also campsites nearby during the festival week (Wye Meadow Camping and Gypsy Castle Campsite are the closest. Tangerine Fields is a little further away in town).

Stewards' On-site Meeting

There will be a pre-festival, stewards' meeting, usually held the day before the festival starts. Information about this will be sent out nearer the festival dates. This will give you a chance to meet some fellow stewards, have a tour of the site and see each of the venues. This is not an induction, just an informal way of getting to see the new site layout. This meeting is not compulsory and if you live a distance away, please do not feel that you have to attend.

What happens next?

We will send you our Health and Safety and Child Protection Policies, which you must read before you arrive on site. It is an important part of your duties to ensure that these policies are followed. PLEASE NOTE, you MUST acknowledge receipt of the policies and indicate that you have read them. If you could let us know if you have had a current CRB/DBS check that would be useful.

IMPORTANT: We would very much appreciate if you would write your full name in the subject of emails to us. We deal with up to 300 stewards, so trying to find someone on a spreadsheet when they have an email such as ‘topbanana@gmail.com’ can be a little tricky! If your email address shows your name clearly, that’s fine.

If, once you have submitted your form, you find that you are no longer able to steward please do let us know as soon as possible. We usually have a waiting list and will be able to offer your place to someone else.

If you do have any further queries please email stewards@hayfestival.com - we are always available to answer your questions.

Thanks again for choosing to volunteer, we will be in touch in April/May and look forward to seeing you at the festival.


Thank you for your interest in stewarding at the Hay Festival 2020 in Wales. Please complete this form and let us know on which days you would be available to help.

First name
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Please tick if you have attended the Hay Festival previously
Please tick if you have stewarded at the Hay Festival previously
Please use this space to tell us about any other skills or training you have that may prove useful
Day
Please tick the dates on which you will be available
Thursday 21 May
Friday 22 May
Saturday 23 May
Sunday 24 May
Monday 25 May
Tuesday 26 May
Wednesday 27 May
Thursday 28 May
Friday 29 May
Saturday 30 May
Sunday 31 May
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