Tickettyboo: Box office and ticketing

Are you running a multi-ticketed event or festival? Do you need a straightforward and efficient ticketing system? Tickettyboo provides tailored solutions to help you maximise sales and minimise stress.

Tickettyboo is the box office and ticketing arm of Hay Festival. Based in the UK, Hay Festival runs over a thousand events across twenty venues, within a ten-day period every year. All events are individually priced and ticketed; and Hay Festivals in Europe and across the world additionally require dual language ticketing.

In response to these challenges, Tickettyboo has developed robust online and direct sales systems. We facilitate fast, buyer-friendly ticket sales, and ensure that customers, artists and staff enjoy first class organisation and efficiency. 

We want other arts organisations and community projects to benefit from our experience and investment – so we offer two box office solutions with a fixed pricing structure.

1. A complete Box Office

We will run your Box Office for you from start to finish. You supply us with all the details of your events, and we will work with you to get them on sale (with online and/or direct sales) on time and stress-free. We'll sell to your capacity, handling any customer problems, queries, returns, group bookings, cancellations, and anything else that arises. We'll be responsible for the mail-out of all tickets sold, as well as providing staff on-hand at your event for direct and door sales, and problem-solving.

2. Software to run your own Box Office

If your organisation wants to run its own ticketing on an ongoing basis, we can supply a software and support package. Our bespoke software has been developed over many years to respond to the demands of some of the most complicated ticketing scenarios. It is user-friendly, and staff training can be achieved quickly and easily. Licence and support packages can be negotiated and can also include additional elements such as artist and accommodation management systems.

Pricing

We are privileged to have been able to develop our systems within one of the largest festivals in the UK. We want to share our experience with others, and our pricing structure reflects this. It is straightforward and transparent, so you will never experience any hidden costs or nasty surprises. Depending on the level of support you require, we charge either a fixed sum or a percentage of your box office income. Booking fees, which are charged directly to the customer, form an additional negotiable revenue. Although we offer a high end service, the cost to you will be relative to the size of your event(s).

We welcome any enquiries, and will not push any partnership forward unless we are confident of providing a successful and affordable solution. Contact us on tickets@tickettyboo.org for a consultation.

What other people say:

“Hay Festival is famous for its own outstanding literary event but I didn’t realise it was also a wonderful facilitator of other festivals and events. It was therefore a pleasant and happy surprise for me to have them helping with the Resurgence 50th anniversary celebrations in Oxford. Their superb, efficient handling of the box office and charming manners made us feel relaxed and confident that everything was running smoothly. We were most delighted with the excellent service they provided.” Satish Kumar, Editor Emeritus, Resurgence

“We have worked with Penny on our festival box office system for four years and are extremely happy with the service we receive. Penny is knowledgeable, prompt, helpful and always a pleasure to deal with.” Geraldine Gaughran, Hinterland Festival, Kells