Mistakes happen. In most fields the consequences are limited, but in healthcare they can be fatal. Every week in England there are 150 avoidable deaths. Most tragedies could be prevented simply and cheaply if we were better at learning from mistakes. Instead, the system ‘goes after’ someone when something goes wrong, and the result is a blame game that stops learning and allows the same mistake to be repeated, often countless times.
Zero investigates how the NHS can reduce the number of avoidable deaths to zero, and in the process save money, reduce backlogs and improve working conditions. Former Health Secretary Jeremy Hunt speaks to NHS palliative care doctor, writer and former broadcast journalist Rachel Clarke about the imperative to deliver the safest, highest quality care in the NHS post-pandemic – our own 1948 moment.