Accessibility

Hay Festival is committed to removing barriers for all, regardless of your disability. 

The Festival is located in a field but our site is comprised of hard under-cover boardwalks, allowing easy access to all of our venues.

If you need any additional help which is not listed below,  please contact accessibility@hayfestival.com and we will do everything we can to make your visit as easy and stress free as possible. 

WHEELCHAIR ACCESS

All venues, food outlets, cafés, bar, bookshop and gift shop have wheelchair access and most performance venues are fitted with an induction loop. Sometimes this system can be skewed by the aluminium structures of our tents. Please ask the stewards for the best place to sit.

To find out if the venue you will be attending has an indication loop or wheelchair space, or to reserve a parking space (blue badge holders only), please inform the Box Office staff when booking your tickets. Disabled access toilets are available on site.

DEAF AND HARD OF HEARING 

Most performance venues are fitted with an induction loop. Sometimes this system can be skewed by the aluminium structures of our tents. Please ask the stewards for the best place to sit.

A BSL interpreter will be available for events marked on the programme with the BSL interpreter symbol.

Streamed events will be live captioned. Captions are also available on the Hay Player for events from 2022 onwards.

BLIND OR VISUALLY IMPAIRED 

We can send you the programme in Microsoft word format, which can be enlarged, and is more easily read by text to speech software. We are also happy to make bookings on your behalf, simply email accessibility@hayfestival.com if you require further help.

NEURODIVERGENT VISITORS 

Please let us know if you'd like to avoid queuing, we can reserve a seat to suit you in the venue. Or if there is anything else we can do to make your visit great, email accessibility@hayfestival.com

CARERS

If you need a carer to make it possible for you to attend one of our events, please call the box office to secure free tickets for them. 01497 822 629

PARKING

Disabled parking will be available on the main Festival site. Blue badge holders are requested to book in advance through the box office.

TOILETS

Disabled access toilets are available at each venue.

ASSISTANCE AND/OR GUIDE DOGS

Only assistance and/or guide dogs are allowed onto the festival site. If you wish to attend the festival with assistance and/or a guide dog, you are welcome to either:

(a) Inform the staff at the entrance of the Festival that you wish to enter with your assistance and/or guide dog on your day(s) of attendance; or

(b)Notify the Festival that you will be attending with your animal in advance by contacting the Box Office by email to: accessibility@hayfestival.com

If your assistance and/or guide dog is not immediately identifiable by an appropriate coat, harness, identification tag or any other means, Hay Festival retains the right to ask you to complete a self-certification form confirming that your animal is an assistance and/or guide dog and is highly trained for these purposes.

Unfortunately, only assistance and/or guide dogs are allowed on the Festival site, regrettably you will not be able to attend the Festival with an emotional support animal.

You have sole responsibility for the behaviour and well-being of your assistance and/or guide dog. Hay Festival reserves the right to remove or bar entry to any animal when it is exhibiting poor behaviour and/or poses a threat to the health & safety of others.