Booking Information

Hay Festival takes place in a tented village in Hay-on-Wye in the Brecon Beacons National Park. There are cafés, a food court and restaurant, gardens and a dedicated children’s area open all day long. Everyone is welcome.

For information about travel to Hay-on-Wye and accommodation, please visit hayfestival.org/plan-your-visit.

BOOK ONLINE

For the full programme of events, and to book tickets, please visit hayfestival.org

BOOK BY PHONE

Call the Box Office on 01497 822 629 with your chosen event numbers and your credit or debit card to hand.

The Box Office is open from 9.30am to 5pm, Monday to Friday.

BOOK IN PERSON

Hay Festival Box Office, 25 Lion Street, Hay-on-Wye HR3 5AD

From Thursday 26 May the Box Office will move to the Festival Site on Brecon Road, Hay-on-Wye.

A handling charge of £3.50 applies to all orders, except to those booked in person which are free of booking charges. Please check the Box Office screens on site daily for any venue changes.

All details are correct at time of going to press. We reserve the right to change programmes and artists if circumstances dictate. In the event of cancellations tickets will be refunded.

Except in the case of cancellation, Hay Festival operates a no return/refund policy. 

If you find you have tickets you cannot use, please hand them in at the Box Office where they can be sold to benefit a charitable cause. If you have been sent tickets in advance please remember to bring them with you. The Box Office cannot reprint lost or forgotten tickets. 

The management reserves the right to refuse admission.

BOOK BY POST

Send your request to Hay Festival Box Office, 25 Lion Street, Hay-on-Wye HR3 5AD. Please include event numbers and quantities, and write your personal details clearly in capitals, including a contact telephone number. Cheques should be made payable to ‘Hay Festival Foundation’. In case tickets are not available, please leave the amount blank, but write on the cheque “not exceeding ... [the total cost of your order plus the £3.50 booking fee]” or include your debit or credit card number. Please remember to include the issue number or ‘valid from’ date if you are paying by debit card. All applications will be processed in order of receipt. All ticket prices include VAT.

CHOOSE YOUR TICKET FORMAT

At checkout, you can choose how you would like to receive your tickets.

PRINT AT HOME Choose self-print tickets if you are purchasing several tickets for more than one person. You will be emailed your tickets as soon as your order is completed.

E-TICKET FOR MOBILE Choose mobile tickets and we will email your tickets shortly before your event(s) for you to present on your mobile device at the festival. Please do not choose this option if you are booking several tickets for more than one person as they cannot be forwarded or shared.

TRADITIONAL PAPER TICKETS You can choose to have traditional tickets posted, or collect them at the box office on the festival site when you arrive.

TICKETING TERMS

Tickets cannot be accepted for refund, exchange or resale. If you have tickets that you are unable to use, there is a charity desk in the Box Office on site, where you can leave unwanted tickets so that other Festival-goers can take them in exchange for a donation to the Festival's official charity partner.

Details are correct at the time of going to press. We reserve the right to change programmes and artists if circumstances dictate.

Ticket orders will be processed in order of receipt.

All ticket prices include VAT.

In the event of a cancellation due to circumstances beyond the Hay Festival Foundation Ltd’s control the face value of the ticket is refundable.

Tickets will be despatched well in advance of the festival. If you do not receive your tickets within 7 days, please contact the Box Office. We regret that lost tickets will not be reprinted.

ACCESS

To book wheelchair space in performance venues or to reserve a parking space (blue badge holders only) please inform the Box Office staff when booking your tickets. Disabled access toilets are available on site.

All venues, food outlets, cafés, bar, bookshop and gift shop have wheelchair access and most performance venues are fitted with a hearing loop. Sometimes this system can be skewed by the aluminium structures of our tents. Please ask the stewards for the best place to sit. 

Hay Festival welcomes neurodivergent visitors. If you have any other special requirements for access please email accessibility@hayfestival.com.

audience at young family event